Client Delivery & Technology Director: permanent

This is a FTE perm position located in Minneapolis.

CLIENT DELIVERY & TECHNOLOGY DIRECTOR

An exciting company that offers B2B electronic commerce solutions seeks a Client Delivery & Technology Director to focus on pre and post sales functions. They're a strong and long established company with over 8,000 clients including over half of the Fortune 100.

We're looking for someone to provide technical leadership with a focus on pre-sales engineering, client integration, client implementation, and support. Duties will include monitoring the progress of the team, informing them of their progress, and providing them with the support and direction they need to succeed. You'll work with business partners to develop innovative technical solutions and will be responsible for the implementation aspects of client integration (single sign-on and data transmissions / transformations) as well as client implementation (advanced config, setup, and reporting).

The Client Delivery & Technology Director will also be responsible for providing oversight and management of the technology client support process including root cause analysis of issues and continuous improvement efforts around the support ticket process. Monitoring of the queue and ensuring that support tickets are addressed according to established service level agreements is also a focus. Interface with architecture, infrastructure, systems engineering teams to establish best practices for data integration and anticipate and adapt to emerging technologies will also be part of your duties.

-recruit, coach, supervise, and evaluate work group staff.
-aid in the evaluation and selection of new technology in admin, support, and config business tools.
-assure that support tickets are assigned to appropriate resources and that they're completed with established service level agreements.
-prepare and manage a work group budget to support business goals and objectives.
-establish consistent processes and controls to engage with clients reg. pre and post sales.
-help clients imp. technology (standard or customized).
-provide tech support to sales staff and clients prior to a product sale or implementation.
-meet with clients to determine their needs and to provide info on the capabilities of products and services
-evaluate product feasibility for client.

Background:
-exp. in dev and data integration within an ecommerce solutions env.
-exp. leading IT prof. Service and Delivery Teams.
-exp. in env. including- ASP.net, C#, SQL, SSO, HRIS, XML, and SSIS.
-practitioner of web services and configuration management.

For more detail or to be considered, contact me directly:

Mike Reitz
mreitz@targetitresources.com
952-465-0157